How do I get a ScienceDirect PDF article to render and save properly?

ScienceDirect

Browser issues in ScienceDirect

PDF rendering and saving issues

The ScienceDirect team has received reports from users about issues with article PDFs rendering improperly and/or troubles with saving a PDF from the article page. If you have had one or both of these issues occur, we recommend you try saving the article PDF from the article’s abstract page, as follows:

  1. Right click (or ctrl+click on a Mac) on the PDF icon on the article’s abstract page.  In ScienceDirect, you’ll find the PDF link at the top of the page.

  1.  Select "Save Link As" or "Save Target As.” This will prompt you to save the PDF to your computer.
  2. Once you have saved the PDF to your computer, exit your browser and open the PDF on your computer.

Addressing browser-specific issues

Additional PDF opening and rendering issues are occurring in various browsers.  Below you will find the problems known with each browser, along with a link to a solution for each browser.

Click on the browser listed below to go directly to the instructions relevant to the issue you are experiencing:

 

Mozilla Firefox(FF)

If you are using Firefox on a Mac and the PDF file appears blank and cannot be downloaded, we recommend that you view the PDF in Safari instead of Firefox.  More information about this issue can be accessed on the Mozilla site here.

Other support links about Firefox, regardless of OS, are:

In Firefox 19 & 20, the browser now includes a built-in PDF viewer that allows the user to view almost all PDF files found on the web without a plugin. The built-in PDF viewer is enabled by default.  For the best user experience, we advise you to use the default Firefox PDF viewer.  You will be able to read and save PDF’s with no issues. 

If you prefer to use Adobe Reader for reading PDFs, information about how to disable the Firefox PDF previewer may be found here.

Google Chrome

Instructions about how to save and download PDFs in Chrome may be found here. The following are instructions on how to force Google Chrome to download PDF files:

Chrome 22 – 26 Users

  1. Go to “Options” (click the Page Icon button in upper right next to URL bar, see image below)
  2. Go to “Settings”
  3. Click on “Show advanced settings” -> “Content Settings” under Privacy
  4. Click on “Disable Individual Plug-ins…” under Plug-ins
  5. Locate the Adobe Acrobat plugin (or any other PDF viewer) and click “Disable”

Chrome 19  – 21 Users

  1. Go to “Options” (click the Wrench Icon button in upper right next to URL bar, see image below)
  2. Go to “Setting”
  3. Click on “Show advanced setting” -> “Content Settings” under Privacy
  4. Click on “Disable Individual Plug-ins…” under Plug-ins
  5. Locate the Adobe Acrobat plugin (or any other PDF viewer) and click “Disable”

Chrome 18 and older Users

  1. Go to “Options” (click the Wrench Icon button on upper right, see image below)
  2. Go to “Under the Hood” -> “Content Settings” under  Privacy
  3. Click on “Disable Individual Plug-ins…” under Plug-ins
  4. Locate the Adobe Acrobat plugin (or any other PDF viewer) and click “Disable”

Google Chrome now includes a built-in PDF viewer that allows the user to view almost all PDF files found on the web without a plugin. For the best user experience, we advise you to use the default Google Chrome PDF viewer.  You will be able to read and save PDF’s with no issues. 

Further information about Chrome’s PDF viewer is found here.

Internet Explorer/Acrobat

Acrobat help can assist with information about fixing issues with Internet Explorer and PDFs - http://helpx.adobe.com/acrobat/kb/cant-view-pdf-web.html. Here you will find the necessary information you will need to update your acrobat reader plugin.

For additional questions or assistance, please contact the Elsevier Customer Support team closest to your region here.